We guarantee your satisfaction at GoldBullion Exchange. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion, coin and other items. This right is limited to seven (7) days from the date on which the customer receives their items. You must keep your item in its original packaging. You must comply with any instructions GoldBullion Exchange provides your regarding how to return your items. You will be required to pay all return shipping costs, and shipping and handling charges are non-refundable. GoldBullion Exchange reserves the right, at its sole discretion, to reject any return that does not comply with our requirements. There will be a three percent (3%) restocking fee for all orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available. On returning bullion related items, the customer may be required to pay for any market loss on their returns at GoldBullion Exchange’s discretion. Please review our Market Loss Policy. Any market gain on refunds shall remain the property of GoldBullion Exchange. You may have additional or specific remedies applicable or available to you based on your state of residence.