Customer Policy

Last Updated: May 6, 2012

We at GoldBullion Exchange value our customers.  The following agreement (“Agreement”) is provided to inform you of the policies that govern pending and all future transactions between you and GoldBullion Exchange. 

PLACING AN ORDER

You may place an order with GoldBullion Exchange by telephone or online through our Web site.  Order details shall include the price, quantity, method of payment and other material terms of the order.  GoldBullion Exchange will send a written confirmation of each order to you shortly following the order.  You will have two (2) calendar days from the date of the written confirmation to report any inaccuracies or discrepancies in the order to GoldBullion Exchange.  If you do not report inaccuracies or discrepancies regarding the written trade confirmation within this time period, you will waive any objections you may have.

PAYMENT OPTIONS AND INSTRUCTIONS

You must deliver funds sufficient to cover any purchase within three (3) business days of your order.  Payment to GoldBullion Exchange must be provided using a credit card, bank wire, certified check, cashier’s check, money order or personal check.  Funds should be made out to “GoldBullion Exchange, Inc.”  For bank wire instructions, please contact GoldBullion Exchange.  Please note that it may take ten (10) business days to verify checks.  Transactions totaling ten-thousand dollars ($10,000.00) or more must be made by bank wire or cashier’s check.  We cannot accept payment by credit card for orders totaling more than ten-thousand dollars ($10,000.00).  GoldBullion Exchange reserves the right to cancel orders that do not meet these requirements.  We also reserve the right to refuse or cancel any order deemed questionable or of significant risk to GoldBullion Exchange, at our sole discretion, regardless of payment method and price confirmation.  If you fail to provide the purchase funds within three (3) business days of your order placement, GoldBullion Exchange may exercise its rights under “Remedy for Customer’s Failure to Perform” below. 

REMEDY FOR CUSTOMER’S FAILURE TO PERFORM

If you refuse to accept delivery of the order or fail to make payment when due, GoldBullion Exchange, in its sole discretion, may cancel the transaction and resell the items contained in your order on a wholesale basis.  If the proceeds from such resale are less than the contract price with you, GoldBullion Exchange shall be entitled to recover from you the difference between the resale price and your contract price, plus any incidental damages occasioned by your breach. If the proceeds from such resale are more than the contract price with you, GoldBullion Exchange shall be entitled to keep the excess amount to cover GoldBullion Exchange’s incidental and other damages.

DELIVERIES

GoldBullion Exchange will deliver your order within four (4) calendar days of full receipt of funds.  GoldBullion Exchange will cover all shipping and handling fees for orders totaling $1,500.00 or more.  All shipped packages are insured.  If a shipment is lost or damaged in transit, at GoldBullion Exchange’s option, GoldBullion Exchange will replace the items or refund your purchase price (if such loss is properly covered by GoldBullion Exchange’s insurance policy which it maintains in good faith on all shipments).  You must cooperate with GoldBullion Exchange including providing supporting declarations regarding any loss if necessary, and you are required to notify GoldBullion Exchange immediately in case of loss.  GoldBullion Exchange will not be responsible for any loss occurring after your acceptance of delivery.

SHIPMENT

GoldBullion Exchange orders are shipped by insured U.S. mail or courier.  Although we take orders from any country that is not prohibited from engaging in business with U.S. companies, we can only ship products to a U.S. mailing address.  Each package is fully insured and requires a signature upon delivery.  If anything happens while your package is in transit it should be covered by our insurance policy.  Notwithstanding the foregoing, we cannot accept responsibility where you have left instructions with the carrier or delivery service to leave parcels unattended without the need for a signature or where you have authorized the carrier or delivery service to leave your package with a third party such as a concierge, neighbor, public or private mail facility, etc.  Under such circumstances, your package will not be covered by our insurance policy.  If goods are lost or damaged in transit, we reserve the right to reship your items once we file an insurance claim or to refund your money at our discretion.

CANCELLATION OF ORDERS

GoldBullion Exchange recognizes there are rare situations where orders have to be cancelled. All cancellations are subject to our Market Loss Policy, below.  Cancellations may only be approved over the telephone, at which time you will be given a cancellation number.  At that time, if any market loss to GoldBullion Exchange has occurred, it will be calculated and assessed to you.  If applicable, you may elect to pay any market loss by credit card at that time, or we will invoice you in which case you will have fourteen (14) days to pay the amount due in full.  Any market gain on cancellations shall remain the property of GoldBullion Exchange.

RETURN & REFUND POLICY

We guarantee your satisfaction at GoldBullion Exchange.  We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion, coin and other items.  This right is limited to seven (7) days from the date on which the customer receives their items.  You must keep your item in its original packaging.  You must comply with any instructions GoldBullion Exchange provides your regarding how to return your items.  You will be required to pay all return shipping costs, and shipping and handling charges are non-refundable.  GoldBullion Exchange reserves the right, at its sole discretion, to reject any return that does not comply with our requirements.  There will be a three percent (3%) restocking fee for all orders returned.  If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.  On returning bullion related items, the customer may be required to pay for any market loss on their returns at GoldBullion Exchange’s discretion.  Please review our Market Loss Policy, below.  Any market gain on refunds shall remain the property of GoldBullion Exchange.  You may have additional or specific remedies applicable or available to you based on your state of residence.

MARKET LOSS POLICY

Any permitted cancellations must be offset at our current ask price.  Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned.  This amount will be charged to you.  Any market gain on cancellations shall remain the property of GoldBullion Exchange.  Returns are subject to a three percent (3%) restocking fee.

PAYMENTS, SECURITY AGREEMENT AND LIQUIDATIONS

You agree to pay for all precious metals, coins, currency and other items ordered and all charges for orders, any applicable storage, delivery and other services.  You will also pay any taxes, assessments or other charges that may be imposed by a government concerning your metals, coins, currency, or any sales, use or similar tax associated with delivery, now or in the future.  If GoldBullion Exchange does not receive payment in full for precious metals, coins or other items within three (3) calendar days of you placing the order, GoldBullion Exchange may, but is not required to, dispose of the metals, coins or other items placed under your order without notice unless required by law, and charge you for any loss GoldBullion Exchange incurs.  Please review the Payment Options and Instructions section above.  Such sales may be at a wholesale or auction price which may be below GoldBullion Exchange’s sell or buyback prices. In addition, GoldBullion Exchange shall have all other rights and remedies available under the law.  YOU GRANT A LIEN AND SECURITY INTEREST IN YOUR PROPERTY AND FUNDS IN GOLDBULLION EXCHANGE’S POSSESSION OR CONTROL, NOW OR IN THE FUTURE, AS COLLATERAL FOR ANY AMOUNTS OWED UNDER THIS AGREEMENT OR OTHERWISE, NOW OR IN THE FUTURE.  You agree to execute such additional documents as may be necessary to perfect or evidence this security interest.  If you do not pay such amounts when due, GoldBullion Exchange may, but is not required to, offset these amounts against your funds or property or may sell any or all such property without notice as permitted by law in any public or private sale GoldBullion Exchange chooses. If the proceeds of such sale and/or the amounts offset are not sufficient to repay the amount you owe, you will be liable for any deficiency.

PRICING OR TYPOGRAPHICAL ERRORS

Although we work to ensure accurate product and pricing information, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, GoldBullion Exchange shall have the right, at its sole discretion, to refuse or cancel any orders placed for that item.  If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation.  Prices and availability are subject to change without notice.

ACCOUNT MATTERS

You represent that you are of legal age and capacity to enter into this Agreement.  If you are other than an individual, you represent that you are fully authorized to act on the owner’s behalf.  You represent that all of your transactions shall be for investment or other commercial purposes and not for any personal, family, household or other consumer purposes.  If this Agreement is signed by or on behalf of more than one person (including an owner by virtue of community property interest or other operation of law), you authorize GoldBullion Exchange to follow the instructions of any signer without notice to or consent from the others or any non-signer.  In all cases, a decedent’s estate will remain fully liable for all obligations incurred up to the day of death and all obligations incurred thereafter.  You agree to hold GoldBullion Exchange harmless and defend it against any loss, liability, cost or expense, including reasonable attorneys’ fees, resulting from any action taken by GoldBullion Exchange in reliance upon this paragraph.  Notwithstanding the above, GoldBullion Exchange may require such papers, additional consents, restrict activity in the account and/or retain all or part of the account balance as GoldBullion Exchange deem advisable at GoldBullion Exchange’s sole discretion.  You understand and agree that GoldBullion Exchange may, in GoldBullion Exchange’s discretion, but is not obligated to do so, monitor or record your telephone conversations with GoldBullion Exchange for quality control and GoldBullion Exchange’s protection.  Unless otherwise agreed by GoldBullion Exchange in writing, GoldBullion Exchange does not consent to the recording of telephone conversations by you or any third party.

CERTIFICATION

If you sell precious metals to GoldBullion Exchange, you declare under penalty of perjury pursuant to 28 U.S.C. §1746 that (i) you either deal in such articles or otherwise by your respective occupation or as a result of your avocations as collector, speculator, or investor have and hold yourself out as having knowledge or skill peculiar to such articles or the practices involved in the sale of such articles, and (ii) any sale to GoldBullion Exchange of coins, hallmark bars, registered ingots, and other items.  When you buy buying precious metals from GoldBullion Exchange you declare under penalty of perjury pursuant to 28 U.S.C. §1746 that (i) you either deal in such articles or otherwise by your respective occupation or as a result of your avocations as collector, speculator, or investor have or hold yourself out as having knowledge or skill peculiar to such articles or the practices involved in the purchaser of such articles, and (ii) any purchase from GoldBullion Exchange of coins, hallmark bars, registered ingots, and other items.

DISCLAIMER OF WARRANTIES

Grades and descriptions of coins, precious metals and currency are opinions, not statements of fact or guaranties, and are based on standards and interpretations that can and do change over time.  GoldBullion Exchange uses its own good faith contemporary grading standards and interpretations to grade coins or relies upon the opinions of grading services such as Professional Coin Grading Service (“PCGS”) and Numismatic Guaranty Corporation (“NGC”). GoldBullion Exchange does not guarantee that the coins it sells will achieve the same grades from GoldBullion Exchange, PCGS, NGC or any other grading service in the future.  GoldBullion Exchange guarantees that the precious metals and other items it sells are genuine. GOLDBULLION EXCHANGE EXPRESSLY DISCLAIMS ANY OTHER WARRANTIES WITH RESPECT TO PRECIOUS METALS, COINS, CURRENCY AND OTHER ITEMS, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  YOU ACKNOWLEDGE AND AGREE THAT NO WARRANTIES OR GUARANTIES HAVE BEEN MADE TO YOU REGARDING ANY OF THE PRECIOUS METALS, COINS, CURRENCY OR OTHER ITEMS PURCHASED FROM GOLDBULLION EXCHANGE, INCLUDING BUT NOT LIMITED TO FUTURE VALUE.  YOU FURTHER ACKNOWLEDGE AND AGREE THAT YOU HAVE CONDUCTED AND WILL CONDUCT HIS OR HER OWN RESEARCH AND ANALYSIS REGARDING PRECIOUS METALS, COINS, CURRENCY AND OTHER ITEMS THAT YOU MAY PURCHASE FROM GOLDBULLION EXCHANGE AND WILL NOT RELY UPON OR OTHERWISE CLAIM THAT ANY WARRANTIES, REPRESENTATIONS OR GUARANTIES HAVE BEEN MADE BY GOLDBULLION EXCHANGE CONCERNING THE FUTURE VALUE OF THE PRECIOUS METALS, COINS, CURRENCY OR OTHER NUMISMATIC/COLLECTIBLE ITEMS THAT YOU MAY PURCHASE FROM GOLDBULLION EXCHANGE.

IRAs

Select bullion bars, bullion coins and proof coins may be held in Individual Retirement Accounts (“IRA”).  You understand that proof coins are numismatic coins whose value may be affected by factors other than increases or decreases in spot metal prices. You further understand that proof coins carry a numismatic premium above their precious metals content.  You understand that GoldBullion Exchange does not recommend that you invest more than 5% - 20% of your retirement assets/portfolio in precious metals. You are solely responsible for determining the proper percentage of precious metals acquired in an IRA and will notify GoldBullion Exchange, in writing, if you intend to invest more than 20% of your retirement assets/portfolio prior to finalizing any order.  GoldBullion Exchange may provide information about companies which provide trustee and custodian services for IRAs as a convenience to you.  GoldBullion Exchange is independent from and not affiliated with any of the companies which may provide those services.  It is your responsibility to independently select the IRA service company suitable for you.  GoldBullion Exchange shall have no liability or responsibility for any loss or damage resulting from your dealings with that IRA service company.  Tax laws are complex and may change at any time.  You agree to consult with your tax advisor about any questions regarding adding precious metals to an IRA including suitability, amounts and tax-related issues.

CONSIDERATIONS FOR INVESTORS

Both bullion and coins can go down as well as up in value, and investing in them may not be suitable for everyone.  Since all investments, including bullion and coins, can decline in value, you should understand them well, and have adequate cash reserves and disposable income before considering a bullion or coin investment.  By entering into a relationship with GoldBullion Exchange, you represent and warrant that you understand that investment in precious metals, coins and other items is speculative, unregulated and volatile and that prices may rise and fall over time.  Profit making is speculative and there may still be a loss despite favorable price movement.  Metals, coins and other items do not provide interest or income.  GoldBullion Exchange cannot guarantee the existence of a viable precious metals, coin market or currency market and is not obligated to repurchase any items it sells.  You represent that you understand the risks of buying and selling precious metals, rare coins and rare currency.  GoldBullion Exchange employees may from time to time discuss the general direction of various financial markets, but neither GoldBullion Exchange nor its representatives can guarantee any market movement.  GoldBullion Exchange employees are not licensed as investment advisors and they are not making any specific recommendations concerning stocks or any other form of investment.  GoldBullion Exchange and its agents are not your agents, have different financial interests and incentives from you and owe no fiduciary duty to you.  You will check with a licensed professional with expertise in a particular market before making a decision to buy or sell.  Before you choose to buy or sell, you should determine your ability to understand the transaction and to meet all of its financial commitments.  GoldBullion Exchange does not offer advice on the tax treatment of purchasing, selling or borrowing precious metals, rare coins and rare currency.  You must consult with your tax advisor regarding such matters. 

OTHER TERMS AND CONDITIONS

This Agreement constitutes the entire agreement between you and GoldBullion Exchange.  There are no representations, oral or written, other than those contained herein. This Agreement supersedes all prior and contemporaneous agreements concerning the subject matter.  GoldBullion Exchange shall not be liable for any loss due to circumstances beyond GoldBullion Exchange’s direct control, or any delay or default in performing under this Agreement if such delay or default is caused by conditions beyond its control including, but not limited to, Acts of God, government restrictions or seizure, change in market conditions, wars, insurrections and/or any other cause beyond GoldBullion Exchange’s control.  GoldBullion Exchange’s failure to exercise GoldBullion Exchange’s rights on one or more occasions will not be deemed a waiver of such rights at a later time.  This Agreement shall inure to the benefit of and be binding on your personal representatives, beneficiaries, executors, successors and assigns.  However, you cannot assign or transfer your rights under this Agreement except as set forth above.  Assignments in violation of this Agreement are void.  If any provision of this Agreement is or becomes inconsistent with applicable law, such provision shall be severed or modified in accordance with such law.  All other provisions shall remain in effect.  THE FORMATION OF THIS AGREEMENT CONSTITUTES THE MAKING OF THIS CONTRACT WITHIN LOS ANGELES COUNTY, CALIFORNIA, REGARDLESS OF THE MANNER, TIMING OR LOCATION OF DELIVERY OF RECEIPT OF ACCEPTANCE OF THIS AGREEMENT.  THIS AGREEMENT SHALL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA EXCLUDING CONFLICT OF LAW PRINCIPLES.  SUBJECT TO THE ARBITRATION AGREEMENT IN THIS AGREEMENT, ANY LEGAL ACTION OR PROCEEDING BETWEEN YOU AND GOLDBULLION EXCHANGE OR WITH RESPECT TO THIS AGREEMENT OR ANY TRANSACTION HEREUNDER SHALL BE BROUGHT EXCLUSIVELY IN THE COURTS OF THE STATE OF CALIFORNIA LOCATED IN THE COUNTY OF LOS ANGELES, OR OF THE UNITED STATES OF AMERICA FOR THE CENTRAL DISTRICT OF CALIFORNIA AND, BY ACCEPTANCE OF THIS AGREEMENT, YOU AND GOLDBULLION EXCHANGE HEREBY ACCEPT FOR ITSELF AND IN RESPECT OF ITS PROPERTY, GENERALLY AND UNCONDITIONALLY, THE JURISDICTION OF THESE COURTS. THE PARTIES IRREVOCABLY WAIVE ANY OBJECTION, INCLUDING ANY OBJECTION TO THE VENUE OR BASED ON THE GROUNDS OF FORUM NON CONVENIENS, THAT ANY OF THEM MAY NOW OR HEREAFTER HAVE TO THE BRINGING OF ANY SUCH ACTION OR PROCEEDING IN SUCH JURISDICTIONS.

ARBITRATION AGREEMENT

THE PARTIES AGREE TO ARBITRATE, IN A FINAL AND BINDING MANNER, ALL CONTROVERSIES BETWEEN YOU AND GOLDBULLION EXCHANGE INCLUDING ANY OF GOLDBULLION EXCHANGE’S CURRENT OR FORMER OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS ARISING OUT OF OR RELATING IN ANY WAY TO ANY TRANSACTION WITH GOLDBULLION EXCHANGE, YOUR ACCOUNT, ANY ACCOUNT THAT YOU CAUSE TO BE OPENED IN THE FUTURE, OR ANY SERVICE PROVIDED BY GOLDBULLION EXCHANGE, INCLUDING BUT NOT LIMITED TO TRANSACTIONS OF ANY KIND MADE ON YOUR BEHALF.  THE PARTIES AGREE THAT ALL CLAIMS SHALL BE BROUGHT IN THE PARTY’S INDIVIDUAL CAPACITY AND NOT AS A CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.  THE PARTIES AGREE THAT THE ARBITRATOR WILL DETERMINE ANY AND ALL DISPUTES ARISING OUT OF OR RELATING TO ANY BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OF THE ACCOUNT AGREEMENT, AS WELL AS THE SCOPE, APPLICABILITY AND VALIDITY OF THIS ARBITRATION AGREEMENT, INCLUDING ANY ALLEGATIONS THAT THE ARBITRATION AGREEMENT IS UNCONSCIONABLE OR UNENFORCEABLE IN ANY WAY. 

THE PARTIES AGREE the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.  The parties agree that any arbitration will be administered by JAMS under its Comprehensive Arbitration Rules and Procedures when the amount in controversy is greater than $250,000 and JAMS’ Streamlined Arbitration Rules when the amount in controversy is less than or equal to $250,000. The arbitration proceedings shall be kept in strictest confidence.  The parties agree the exclusive venue for arbitration proceedings, including any arbitration hearing, will be Los Angeles, California.  The parties further agree to the personal jurisdiction of the courts of the State of California located in the County of Los Angeles, or of the United States of America for the Central District of California, to enforce these arbitration provisions described in this Agreement. You make this arbitration agreement on your behalf and on behalf of your heirs, administrators, executors, successors and assigns and all persons claiming a beneficial interest in your account.  GOLDBULLION EXCHANGE'S LIABILITY IN ALL CLAIMS WHETHER THEY SOUND IN TORT, CONTRACT, WARRANTY OR OTHERWISE SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY THE YOU FOR THE ITEMS IN DISPUTE LESS THE ITEMS’ FAIR MARKET VALUE AS OF THE DATE ANY ARBITRATION PROCEEDING IS COMMENCED. UNDER NO CIRCUMSTANCES SHALL GOLDBULLION EXCHANGE BE LIABLE TO ANY PERSON OR ENTITY FOR INDIRECT, INCIDENTAL, ADDITIONAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES EVEN IF GOLDBULLION EXCHANGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  If any party unsuccessfully resists arbitration under this Agreement or the confirmation or enforcement of an arbitration award rendered under this Agreement, then all costs, attorneys’ fees, and expenses incurred by the other party or parties in compelling arbitration or confirming or enforcing the award shall be fully assessed against and paid by the other party resisting arbitration and/or confirmation or enforcement of the award.  The parties agree that any claim, arbitration, lawsuit, legal action, dispute or proceeding of any kind arising out of or relating to any transaction between you and GoldBullion Exchange is barred unless commenced within one (1) year from the date of that transaction.  The parties acknowledge that, but for this waiver, he, she or it might have a longer time period to initiate a claim under state or federal law.  BY SIGNING BELOW, YOU CONFIRM THAT HE OR SHE HAS READ AND UNDERSTOOD THIS SECTION REGARDING ARBITRATION AND VOLUNTARILY AGREES TO BINDING ARBITRATION. IN DOING SO, YOU VOLUNTARILY GIVE UP THE RIGHT TO TRIAL BY JUDGE OR JURY, AS WELL AS RIGHTS TO APPEAL.

CONSENT TO CALL/DO NOT CALL

You hereby expressly authorize GoldBullion Exchange to telephone you at the number provided irrespective of whether or not your telephone number appears in the “National Do Not Call Registry.” 16 CFR§310.4(b)(1)(iii)(B)(i) and (ii).

ADDITIONAL TERMS

Additional terms relating to certain products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted on the GoldBullion Exchange Site on the pages describing the products.

SPECIAL STATE REFUND POLICIES

Nebraska, Maryland, Louisiana, Kansas, Connecticut

GoldBullion Exchange provides all first time customers the right to a refund for the return of undamaged and unused metal or coins, provided that GoldBullion Exchange receives written notice of cancellation within seven (7) calendar days after the date you receive the merchandise. Your “receipt” of metals or coins is deemed to occur at the earliest of: (a) the date that you receive actual possession of the metals or coins; or (b) the date that you receive written confirmation that the metals or coins have been deposited on your behalf in an independent depository. GoldBullion Exchange shall, upon written notice of cancellation and receipt of the merchandise in the same condition as delivered, issue a full refund within thirty (30) calendar days from the date of cancellation or, where merchandise has been delivered, the returned merchandise is received by GoldBullion Exchange, whichever is later.

Hawaii, Mississippi, West Virginia, Arizona, Colorado, Montana, Oklahoma, Utah, Texas (credit card purchases only), Oregon, Nevada

GoldBullion Exchange provides you the right to receive a full refund for the return of undamaged and unused metals or coins, provided that GoldBullion Exchange receive written notice of the return within seven (7) calendar days after the date that you receive the merchandise. Your “receipt” of metals or coins is deemed to occur at the earliest of: (a) the date that you receive actual possession of the metals or coins; or (b) the date that you receive written confirmation that the metals or coins have been deposited on your behalf in an independent depository. GoldBullion Exchange shall, upon written notice of cancellation and receipt of the merchandise in the same condition as delivered, issue a full refund within thirty (30) calendar days from the date of cancellation or, where merchandise has been delivered, the returned merchandise is received by GoldBullion Exchange, whichever is later.

Indiana, Pennsylvania, Vermont, Wyoming, South Dakota

GoldBullion Exchange provides you the right to receive a full refund for the return of undamaged and unused metals or coins, provided that GoldBullion Exchange receive written notice of the return within ten (10) calendar days after the date that you receive the merchandise. Your “receipt” of metals or coins is deemed to occur at the earliest of: (a) the date that you receive actual possession of the metals or coins; or (b) the date that you receive written confirmation that the metals or coins have been deposited on your behalf in an independent depository. GoldBullion Exchange shall, upon written notice of cancellation and receipt of the merchandise in the same condition as delivered, issue a full refund within thirty (30) calendar days from the date of cancellation or, where merchandise has been delivered, the returned merchandise is received by GoldBullion Exchange, whichever is later.

Michigan, Virginia, Arkansas

GoldBullion Exchange provides all customers the right to a full refund provided that GoldBullion Exchange receives written notice of cancellation (see notice provided with your trade confirmation) within three (3) business days after the date that you sign the Addendum to this Trade Confirmation. GoldBullion Exchange shall, upon written notice of cancellation, issue a full refund within ten (10) calendar days from the date you send us the notice of cancellation (notice of cancellation, if given by mail, is given when it is deposited in a mailbox properly addressed and postage prepaid.) If you decide to cancel, return all items shipped to you (if any) in substantially as good condition as when received to the address that appears on the form, ATTN: Operations Dept.

North Dakota

GoldBullion Exchange provides you the right to receive a full refund for the return of undamaged and unused metals or coins, provided that GoldBullion Exchange receive written notice of the return within fifteen (15) calendar days after the date that you receive the merchandise. Your “receipt” of metals or coins is deemed to occur at the earliest of: (a) the date that you receive actual possession of the metals or coins; or (b) the date that you receive written confirmation that the metals or coins have been deposited on your behalf in an independent depository. GoldBullion Exchange shall, upon written notice of cancellation and receipt of the merchandise in the same condition as delivered, issue a full refund within thirty (30) calendar days from the date of cancellation or, where merchandise has been delivered, the returned merchandise is received by GoldBullion Exchange, whichever is later.

Maine

GoldBullion Exchange provides all first time customers the right to a refund, provided that GoldBullion Exchange receives written notice of cancellation within ten (10) calendar days from the date of your purchase. For second and subsequent purchases, you have the right to receive a full refund provided that GoldBullion Exchange receive written notice of the cancellation within three (3) business days after the date your trade confirmation is mailed or delivered, as above. GoldBullion Exchange shall, upon written notice of cancellation, issue a full refund within fifteen (15) calendar days from the date you send us the notice of cancellation (notice of cancellation, if given by mail, is given when it is deposited in a mailbox properly addressed and postage prepaid.) If you decide to cancel, return all items shipped to you (if any) in substantially as good condition as when received to the address that appears on the form, ATTN: Operations Dept.

Wisconsin

GoldBullion Exchange provides all customers the right to a full refund provided that GoldBullion Exchange receive written notice of cancellation (see notice provided with your trade confirmation) within three (3) business days after the date that you sign the Addendum to this Trade Confirmation. GoldBullion Exchange shall, upon written notice of cancellation and receipt of the merchandise in the same condition as delivered, issue a full refund within thirty (30) calendar days from the date of cancellation or, where merchandise has been delivered, the returned merchandise is received by GoldBullion Exchange, whichever is later. (Notice of cancellation, if given by mail, is given when it is deposited in a mailbox properly addressed and postage prepaid.)

Alaska

GoldBullion Exchange provides all customers the right to receive a full refund for the return of undamaged and unused metals or coins, provided the customer gives GoldBullion Exchange timely notice of the return within seven (7) calendar days after the date the customer receives the merchandise. Timely notice is given if the return request is made in person within the seven (7) days or if the return or request is mailed, properly addressed and postmarked, postage prepaid, within the seven (7) days. Receipt of metals or coins is deemed to occur at the earliest of: (a) the date the customer receives actual possession of the metals or coins; or (b) the date the customer receives written confirmation that the metals or coins have been deposited on the customer's behalf in an independent depository. GoldBullion Exchange shall, upon written notice of cancellation and receipt of the merchandise in the same condition as delivered, issue a full refund within thirty (30) calendar days from the date of cancellation or, where merchandise has been delivered, the returned merchandise is received by GoldBullion Exchange, whichever is later.